Support
Have a problem or an idea? Send us an email. We read every message ourselves.
Email us
hello@luteg.com
In the app, go to Settings → Support. The email it opens already includes your app and iOS version.
Common questions
Does it really work without internet?
Yes. The first time you open Tradio, it downloads what it needs once: the voice model (about 400 MB) and, through iOS, the language packs. After that, it works in airplane mode.
Which languages can I use?
31 conversation languages. Any two work together, on either side of the screen. A few need the optional advanced translation model or are text only; the app tells you when you choose one.
Why do I have to hold the key?
So it’s always clear whose turn it is. Tradio listens while you hold and translates when you let go. Each turn can last up to 60 seconds.
How much can I use it for free?
10 translations every day. A one-time purchase unlocks unlimited translations, with no subscription.
I got a new phone. Do I have to buy it again?
No. Your purchase is tied to your App Store account. Open Settings in Tradio and tap Restore purchase.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. You can request one at reportaproblem.apple.com.
What is advanced translation?
An optional second translation model for phones with enough memory. It’s an extra 2.59 GB download and also runs entirely on your phone. You can switch between engines in Settings.
Are my conversations recorded?
No. Audio and text aren’t saved or sent anywhere. The privacy policy has the details.
Can I rely on the translation?
Machine translation can be wrong. For medical, legal or safety-critical conversations, use a professional interpreter.